Smart Energy Answers: 2022 Solar Installer Award Winner for Outstanding Customer Service and Satisfaction

Smart Energy Answers’ continued focus on customer service and satisfaction, transparency and execution has once again been recognised by Australia’s leading consumer feedback website.

SEA has been awarded the ProductReview.com.au 2022 solar installer of the year after previously winning the same award in both 2021 and 2020. 

An ongoing impetus to bring the best products to market from the most innovative and reliable manufacturers, paired with an unrelenting drive to provide the highest quality installations and levels of customer service and satisfaction have ensured that SEA continue to lead the industry.

ProductReview has built a reputation as a truly consumer-led platform designed to keep providers honest. Customers provide raw feedback on their dealings with thousands of Australian companies, ensuring that dishonest or lacklustre operators are quickly exposed.

The awards are judged independently and impartially by the ProductReview data and content team. The awards cannot be bought or influenced by commercial relationships.

Award winners must be listed in a category selected to be judged on ProductReview.com.au and have had full retain availability to the Australian public through 2021, have a minimum rating score of 4.1 stars on 01/10/2021 and 10 or more approved reviews written and approved during the award period (01/11/2020 - 01/10/2021).

The team worked their way through more than 75,000 eligible nominations to select just 202 products and services across 143 categories as winners of the 2022 awards. 

According to ProductReview’s press release, “These winners represent the best and most reliable purchasing choices available to Australian consumers in 2021.”

2020 - 2021 - 2022 Award Winner

SEA’s Chief Executive Officer, Daniel Lanzetta, is immensely proud of the achievement and the continued recognition the awards have generated.

“I am so proud of our company winning this award for an unprecedented third year in a row. I feel it reflects the absolute commitment we have as part of our core values, that our customers would always receive the best experience possible,” explained Mr Lanzetta.

“We have won a number of industry awards and accolades but this ongoing recognition from our customers means so much more.” 

“Impressing our customers is our goal throughout their solar journey, from the initial consultation through to installation and beyond.”

Continual Customer Satisfaction

Chief Operating Officer at SEA, Sam Husband, explains why customer satisfaction and feedback is important to the company’s modus operandi, “It isn't always easy to maintain the highest standards when this industry is full of companies cutting corners in the race to be the cheapest before they are quickly forced out of business.” 

“However, our customers appreciate that spending a little more with us means the best quality installation with guaranteed long-term support and peace of mind.”